Delivery

Deliveries can be made worldwide. If you have a question about delivery we will advise you if you call our customer services team on +44 (0) 20 8740 2076.

We will deliver the merchandise in accordance with the delivery option selected by you. Please view our delivery options for full details. Whenever referred to, working days exclude Saturday, Sunday and English bank holidays. Orders to one address may be delivered in one or more deliveries; however, you will incur only one delivery charge. If you have specified delivery to more than one address when placing your order, there is a separate charge for each destination address. Any delivery timescales are indicative only.

Upon delivery of the merchandise to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or return or exchange your merchandise. For further information, please see the returns and the cancellation right sections within these terms and conditions.

Acknowledgement and acceptance of your order

We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. Our acceptance of your order will take place upon despatch of the product(s) ordered. If you require any information concerning your order please email us at customerservices@evelom.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.

Inspection

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt that there is a problem or cancel the order in accordance with your cancellation right and/or return the goods in accordance with our returns policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Your statutory rights are not affected.

Delivery options

Eve Lom is pleased to offer you a range of four delivery options for online orders within the UK:

Option 1: STANDARD

Delivery within three to five working days
£5 including VAT

Option 2: EXPRESS*

Delivery the following working day
£7 including VAT

Your order must be placed before midday on the previous working day

Option 3: EXPRESS PLUS*

Delivery before 12 noon the following working day
£10 including VAT

Your order must be placed before midday on the previous working day

Option 4: SATURDAY MORNING*

Delivery on Saturday before 12 noon
£20 including VAT

Your order must be placed before before midday on the preceding Friday

EUROPE

Delivery within 28 working days
£10 including VAT

REST OF THE WORLD

Delivery within 28 working days
£15 including VAT

*Our STANDARD delivery service is available for all addresses within the UK. Our EXPRESS, EXPRESS PLUS and SATURDAY MORNING delivery services are available for all UK mainland addresses excluding the Scottish Highlands. Please note that working days exclude Saturdays, Sundays and English Bank holidays.