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USA SHOP EVELOM.com *Shipping to the US, Mexico & Canada

SHIPPING AND RETURNS

SHIPPING

*Please note that due to ongoing labor negotiations, Royal Mail is suffering delays. Please expect longer than usual shipping timelines.*

STANDARD DELIVERY - £5.95 OR FREE WITH £50+ PURCHASE: Delivery within  3 - 5 business days. Available for all addresses within the UK & Channel Islands.

NEXT DAY DELIVERY - £15.00: Order before 12pm, and receive your order the next business day (Monday to Thursday only, excluding weekends). Cannot be used for Scottish Highland addresses.

SATURDAY DELIVERY - £25.00: Order before 12pm on Fridays and get delivery on Saturday. Any order received after 12pm on Friday will be kept for delivery on the following Saturday. Cannot be used on Scottish Highland addresses.

INTERNATIONAL SHIPPING OPTIONS

£5.95 OR FREE WITH £50+ PURCHASE. For European addresses delivery is within 10 business days. For Rest of World, delivery is within 14-21 business days.

Need delivery to United States, Canada, or Mexico? Please visit our US site.

Please note EVE LOM will not deliver to PO Box addresses.

Please be aware that deliveries outside of the UK maybe subject to customs, regulatory or legal restrictions. To comply with local legislation you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply. We are unable to accept any responsibility for any charges incurred and are unable to offer any assistance or advice. We advise that you check with your local customs agent before placing an order.

International parcels cannot exceed 2kg.

All prices include VAT, the total of your order is confirmed at checkout before you proceed to pay and complete your order. In line with our new pricing policy prices may be displayed at a higher or lower price than previously stated. Any delivery timescales are indicative only.

For more information on shipping, please see our Terms and Conditions of Sale.

Please note that we do not offer shipping to Spain at this time. We apologize for any inconvenience. 

RETURNS

If you wish to cancel your contract and seek a refund, please refer to your cancellation rights in our Terms and Conditions.

If you wish to return your product on receipt for any reason please refer to our Returns Policy.

For all returns from outside of the UK (US, CA, MX orders visit the US site for return details), please ensure that you save your tracking number. We are responsible for your package only once it has been received at our warehouse. Items lost in transit will unfortunately not be treated as returned, and cannot be exchanged or refunded. We also cannot refund return postage costs.

Unfortunately, we cannot accept returns that have not been purchased at EVELOM.com or EVELOM.co.uk. EVE LOM products purchased from outside retailers must be returned to the original point of purchase and is subject to their return policy.