Ordering and Payments
IS UK VAT INCLUDED IN THE PRICE?
All prices include VAT, the total for your order is confirmed at checkout before you proceed to pay and complete your order. Once your parcel arrives in its destination country, local taxes, duties and charges may be added, which Eve Lom is not responsible for.
Please be aware that deliveries outside of the UK may be subject to customs, regulatory or legal restrictions. To comply with local legislation, you or the shipping recipient may be required to pay additional taxes, fees or levies, import duty or formal customs entry may apply to all products purchased from Eve Lom. We are unable to offer any assistance or advice if either issue arises.
CAN I CANCEL OR AMEND MY ORDER AFTER IT IS PLACED?
We’re very quick at processing orders once they have been placed, so we cannot guarantee that your order can be cancelled or amended before it is dispatched but we will always try.
Contact Us if you have any issues.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We currently accept all major credit cards, Paypal and Alipay at checkout.
Shipping and Returns
WHERE DO YOU DELIVER?
DO YOU DELIVER TO PO BOXES?
We are unable to deliver to PO Box addresses.
WHEN DO I NEED TO SEND BACK A RETURN BY?
If you are not completely satisfied, we are happy to offer a refund or exchange on all goods returned to us within 14 days of receipt, provided they are in their unopened and unused condition and original packaging.
DO YOU ACCEPT RETURNS BY AUTHORIZED RETAILERS?
At this time, we do not accept returns of product that was purchased from our retail partners.
HOW DO I START A RETURN?
Fill out the return form that was included in your initial order. Include the filled out return form in the return box.
For all UK returns please Click here to create and print a prepaid returns label*.
Peel the label off and attach it to the outside of your parcel.
Please allow up to 5-7 working days after your return has been received for your refund or exchange to be processed.
For all returns from outside of the UK, please ensure that you save your tracking number. We are responsible for your package only once it has been received at our warehouse. Items lost in transit will unfortunately not be treated as returned, and cannot be exchanged or refunded. We also cannot refund return postage costs.